Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. For large purchases over $5,000, we also offer bank transfer options.

Yes! We rent hot tubs in the Greater Edmonton area with daily, weekly, and monthly options. Delivery and setup are included — visit our Hot Tub Rentals page for pricing and to request a quote.

Orders can be cancelled or modified within 24 hours of placement. Contact us immediately at 587-599-2657. Once an order enters processing, changes may not be possible.

Yes! If you find an identical product at a lower price from an authorized dealer, we'll match it. Contact us with the competitor's price and product details before purchasing.

Most parts and accessories ship within 1-2 business days and arrive in 3-7 days depending on your location. Full hot tubs typically take 2-6 weeks including manufacturing and delivery coordination.

We currently ship to Canada and the United States. For international orders, please contact us for a custom shipping quote. Note that international customers are responsible for customs and duties.

We package everything carefully, but if damage occurs, contact us within 48 hours with photos. We'll arrange a replacement or full refund immediately at no cost to you.

Yes! Once your order ships, you'll receive a tracking number via email. You can also track all orders in your Order History page. We use major carriers including UPS, FedEx, and Canada Post.

Hot tub delivery is handled by our professional installation team. We coordinate a delivery date, prepare the site, and complete the installation. Delivery fees vary by location ($200-800) and are quoted before purchase.

Each product page lists compatible models and brands. If you're unsure, contact us with your hot tub's make, model, and serial number. Our experts will confirm compatibility before you order.

Yes! All our hot tubs feature high-density foam insulation, energy-efficient pumps, and quality thermal covers. Operating costs typically range from $20-50/month depending on usage and local electricity rates.

We primarily sell new hot tubs. Occasionally we have certified pre-owned units that have been fully inspected and refurbished. Check our deals page or contact us for current availability.

Every hot tub includes: thermal cover with lifter, water care startup kit, owner's manual, manufacturer warranty, and our 30-day satisfaction guarantee. Professional delivery and installation available for an additional fee.

Yes! We offer professional installation for hot tubs including electrical hookup (by licensed electrician), plumbing connections, and initial water treatment. Installation costs vary by location and complexity.

You'll need: (1) A level, stable surface (concrete pad, reinforced deck, or paver base), (2) GFCI-protected 240V electrical outlet within 10 feet, (3) Clear access path (36" minimum width), (4) Water source for filling.

Parts and accessories can be self-installed. Hot tubs require professional electrical work by a licensed electrician. We provide detailed instructions, but recommend professional installation for warranty coverage and safety.

Professional hot tub installation typically takes 2-4 hours including delivery, placement, electrical connection, filling, and initial setup. Simple part replacements can take 15-60 minutes.

Most new, unopened items can be returned within 15 days of delivery with an RMA number. A 20% restocking and handling fee may apply. Free shipping applies to most orders over $150 pre-tax (exclusions apply). Request a return from your order history when signed in.

Warranties vary by manufacturer but typically include: 5-10 years on structure, 2-5 years on equipment, 1-3 years on plumbing. Extended warranties available. All warranties include parts and labor.

Yes! All parts include a minimum 1-year warranty against defects. Many premium parts have 2-3 year warranties. Labor for warranty repairs may be separate for self-installed parts.

We stock thousands of replacement parts and offer repair services at competitive rates. Our technicians can diagnose issues remotely and ship the correct parts with installation instructions.

No, you can checkout as a guest. However, creating an account lets you track orders, save favorites, view purchase history, and get faster checkout on future orders.

Log into your account and visit the Order History page. You'll see all orders with current status and tracking information. Guest orders can be tracked using the link in your confirmation email.

Yes, if your order hasn't shipped yet. Contact us immediately at 587-599-2657 or update it in your order details. Once shipped, address changes must be made directly with the carrier.

Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link within minutes. If you don't see it, check your spam folder.

Typically every 3-4 months depending on usage. High-use tubs may need more frequent changes. Regular water testing and balancing can extend this period. Check our maintenance guide for detailed instructions.

Basic water care requires: sanitizer (chlorine or bromine), pH balancer, alkalinity increaser, and shock treatment. We offer complete water care kits with everything you need plus detailed instructions.

Yes! We offer seasonal maintenance packages, emergency repairs, and annual inspections. Service available in Alberta and parts of BC. Contact us to schedule or learn DIY maintenance.

Browse our extensive parts catalog by category or search by model number. Can't find what you need? Send us your hot tub's make, model, and serial number and we'll locate the right part.